Common questions

How do I contact the Spirit of Tasmania I or II about berthing, bookings, times etc.
Bookings and enquiries for the Spirit of Tasmania I and II can be by referring to theSpirit of Tasmania website.

How do I get in telephone contact with a passenger on a cruise ship at Station Pier?
Passengers on cruise ships berthed at Station Pier may be contacted by calling the shipping agent. To get the shipping agent’s telephone number please either visit the Cruise ship schedule page on this website or call the Port of Melbourne Corporation's automated Shipping Information Line on Tel: (03) 9612 3590. For details of passenger ships calling at Victoria, visit the Cruise ship schedule page on this site and follow the links from the ship names or visit the Cruise ship profiles page on this website which lists ships currently visiting Victoria as well as ones which have previously visited, and follow the links. 

Is there access to Station Pier? 
For information about access, visit the Station Pier page on this website.

How do I obtain a recreational boating licence?
Please call Marine Safety Victoria on Tel: 1800 223 022 (within Australia) or visit their website.

What number do I call for information about a navy ship in port?
The Royal Australian Navy is responsible for navy ships in the port. Please contact Defence Public Relations on
(03) 9282 6226.

Where do I get information about mooring a recreational vessel?
Please call Marine Safety Victoria on Tel: 1800 223 022 (within Australia) or visit their website.

Where do I get tidal information?
Port of Melbourne Corporation does not provide a telephone tide prediction service. Predictions are available via the Bureau of Meteorology's Oceanographic Services website, or consult your local newspaper.

Where do cruise ships, The Spirit of Tasmania I & II and navy ships berth?
Station Pier, Port Melbourne. For more information visit the Station Pier page on this website.

Who do I contact if I am waiting for cargo to arrive from overseas?
Port of Melbourne Corporation can only assist you if you know the vessel your cargo was on. If you do not have the name of the vessel, please refer back to the original agent or country that dispatched the cargo. If you know the name of the vessel check the Shipping movements page on our website.