Tenancy Customer Charter

Our Tenancy Customer Charter (Charter) is a voluntary framework designed to explain the processes which apply to different types of lease negotiations for port land.

The Charter will apply to eligible leases that were negotiated and executed after 31 October 2016 being the commencement of Port of Melbourne Group’s (PoM) 50 year lease with the Victorian Government.

In developing the Charter, we have sought to:

  • provide transparency and predictability of negotiating processes, by explaining the steps and the timeframes involved in each process
  • assist existing tenants, prospective tenants and the PoM in negotiating terms and conditions of leases
  • explain the mediation and dispute resolution processes that exist to support existing tenants, prospective tenants and PoM in negotiating terms and conditions of leases
  • explain the compliance monitoring and disclosure regime that accompany this Charter.

The introduction of the Charter is informed by, and aligned with, the Essential Services Commission’s recommendations in their Port of Melbourne Market Rent Inquiry 2020.

More information

If you would like more information on the Tenancy Customer Charter, please email TenancyCharter@portofmelbourne.com

Annual Performance Reporting

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Tenancy Customer Charter
Last updated 4/03/2022

Port Concession Deed extract of Clause 18 & 19 and relevant definitions

Victorian Government Media Release